DI
Hiring companyDoorDash India
Active listing
Quality Assurance Supervisor
Hyderabad,India Full-time Hybrid
About the role
Customer Experience and Integrity (CXI) team at DoorDash India ensures exceptional service at scale. As a Quality Assurance Supervisor you will lead a team of up to 15 QA Auditors, mentor staff, investigate complex cases, and drive process improvements to protect the customer experience. Hyderabad, hybrid (2‑3 days onsite per week).
What you’ll do
- Lead and develop a team of QA Auditors
- Investigate complex cases and identify trends
- Allocate resources and manage workflow to meet SLAs
- Establish and track team KPIs
- Identify policy, process, or product gaps and work cross‑functionally to address them
What you’ll bring
- 4+ years team leadership experience
- 2+ years quality leadership experience
- Data‑driven mindset
- Proficient in Google Sheets/Excel
Skills
Team leadershipQA auditingData analysisProcess improvementStakeholder management