Senior Relationship Officer

About the role

Muthoot FinCorp's Relationship Management team drives customer acquisition and loan servicing across West Bengal. The Senior Relationship Officer develops micro markets, builds and nurtures referral partner networks, and leads cold‑calling and sales activities to generate new loan business while providing doorstep service and end‑to‑end loan processing support. West Bengal office, on-site, relocation assistance available.

What you’ll do

• Identify and develop new micro markets and referral partner networks
• Generate leads through cold calling and daily sales calls
• Manage the customer journey from acquisition to loan processing
• Cross‑sell insurance products to loan customers
• Maintain soft bucket collections and early mortality targets
• Act as the liaison between customers and branch operations

What you’ll bring

• 2-10 years experience in business development or relationship management
• Proven track record in acquiring new customers and referral partners
• Experience with micro‑finance or secured loan products

Skills