HR Service Delivery Analyst

About the role

HR Service Delivery team at Accenture delivers end‑to‑end case management for Leave of Absence services, ensuring alignment with strategic HR and business objectives. The analyst executes the full scope of case management, processes service requests, provides guidance to clients, and drives process improvements to boost accuracy and efficiency. Bengaluru, On-site, hybrid schedule possible with occasional remote days.

What you’ll do

• Manage end‑to‑end Leave of Absence case processes
• Process incoming service requests via contact center, email, or portal
• Provide HR guidance and ensure confidentiality of client data
• Maintain process documentation and quality controls
• Escalate complex issues and coordinate with IT support
• Identify and implement process improvement ideas
• Participate in knowledge transfer and training of HRO personnel
• Support internal and client initiatives related to HR processes

What you’ll bring

• 3-5 years HR experience
• Workday Talent Management experience
• People management 2-3 years
• Strong MS Office and Excel skills
• Operational Excellence practices
• HR domain certification (preferred)
• Multi‑cultural awareness
• Excellent written and verbal English communication

Skills