Analyst/Senior Analyst, Campaign Operations

About the role

Metro Global Solution Center (MGSC) provides IT and business operations support across 31 countries, enabling METRO’s online marketplace. The Analyst/Senior Analyst coordinates end‑to‑end campaign execution, managing workflows in Jira, updating content in Storyblok, and ensuring assets are ready for launch. Works closely with Country Coordinators and cross‑functional teams to deliver campaigns on time and maintain operational quality. Pune, hybrid work model with remote flexibility.

What you’ll do

• Coordinate end‑to‑end execution of marketing campaigns across multiple countries
• Manage campaign workflows, ticket creation, task allocation and status tracking in Jira
• Maintain campaign schedules, trackers and operational documentation
• Prepare and publish campaign assets such as banners, landing pages and newsletters
• Support CMS updates and content publishing in Storyblok
• Track milestones, identify risks and coordinate issue resolution
• Perform operational quality checks prior to publication
• Facilitate alignment meetings and stakeholder communications

What you’ll bring

• Bachelor's degree in Marketing, Business Administration, Communications or related field
• 5+ years campaign or marketing operations experience
• Hands‑on Jira and Confluence experience
• Familiarity with Storyblok or similar CMS
• Strong MS Excel skills, formulas and Pivot Tables
• Excellent planning, prioritization and organizational abilities
• Stakeholder management and communication skills
• Professional fluency in English

Skills