AS
Hiring companyAtlas Systems
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Lead Technical Product Support & Engineering Lead
Bengaluru,Karnataka,India Full-time On-site
About the role
Engineering leadership at Atlas Systems, building and scaling a high‑performance technical support engineering team for enterprise clients. The role drives client satisfaction, system reliability, and cross‑functional alignment across Core Engineering, Infrastructure, and Customer Success, while mentoring engineers and overseeing SLA adherence. Bengaluru, India, on-site, relocation assistance offered.
What you’ll do
- Champion client satisfaction and rapid issue resolution
- Architect and scale the support engineering organization
- Mentor and upskill team members to ensure high empathy and efficiency
- Collaborate with Customer Success and Core Engineering on escalations and SLA compliance
- Oversee system reliability, root‑cause analysis, and change management
What you’ll bring
- 5+ years leading technical support or product support teams
- Proven track record building, restructuring, or scaling support engineering groups
- Deep experience with REST APIs, JSON, databases, and integration troubleshooting
- Hands‑on knowledge of Next.js, Node.js, .NET/C# or distributed systems
- Strong analytical and problem‑solving skills
Skills
Technical leadershipCustomer escalation managementREST API integrationDistributed systemsTeam buildingSLA governance
Benefits
- Competitive salary
- Health insurance
- Retirement benefits
- Professional development opportunities
- Relocation assistance