Wholesale Banking Operations: Corporate Center Private Banking Customer Service Officer

About the role

Wholesale Banking Operations team at Axis Bank focuses on operational activities for corporate products and customer onboarding. The Customer Service Officer (BPC) ensures timely service delivery, processes CMS transactions, and cross‑sells digital solutions while handling complaints and reconciliations. Based in Mumbai with an on‑site work model, the role supports revenue generation and operational excellence for corporate clients.

What you’ll do

• Ensure service delivery to CMS customers within stipulated timelines
• Generate income from CMS customers
• Process error-free CMS transactions
• Cross-sell digital solutions such as Paypro, Power Access, CIB
• Reconcile all CMS pool accounts within defined time
• Resolve customer complaints promptly

What you’ll bring

• Graduate in any discipline
• MBA/PGDBM in Finance/Systems/Ops Research/Networking preferred

Skills

Education

Graduate