Senior Executive - Process Training

About the role

This role places a seasoned trainer at the heart of EXL’s digital operations, guiding new hires through end‑to‑end training cycles. The Senior Executive will design and deliver client‑specific curricula, coach trainees toward performance excellence, and manage classroom dynamics, including discipline, attendance, and quality assessments. They will compile progress reports, coordinate logistics such as room booking and payroll, and identify skill gaps to develop targeted interventions. Strong communication, facilitation, and analytical skills are essential, as is the ability to provide constructive feedback and drive continuous improvement. The position requires a bachelor’s degree, at least one year of utilities experience, and proficiency in Microsoft Office and data analysis. The role is full‑time, on‑site in Noida, India, and offers opportunities to shape training programs that support EXL’s contact‑center operations.

What you’ll do

• Train client and EXL curriculum
• Coach and mentor trainees
• Manage training class discipline and performance
• Conduct assessments and give feedback
• Compile reports and communicate progress
• Handle training administration (room, transport, payroll)
• Identify training needs and develop materials
• Take client calls as required

What you’ll bring

Graduate with 1+ years in utilities

Skills

Education

Bachelor's Degree