HP
Hiring companyHewlett Packard Enterprise
Verified 3 days ago
Technical Support Engineer L2
Bengaluru, Karnataka, India Full-time On-site
About the role
HPE Networking TAC supports enterprise and telecom customers with critical campus and data‑center switching products. The L2 engineer troubleshoots complex routing and switching issues, owns customer incidents to resolution, and collaborates with product engineering for defect fixes. Works onsite in Bengaluru, 5‑day week with occasional weekend coverage.
What you’ll do
- Diagnose and resolve high‑impact switching and routing incidents
- Own customer tickets through to resolution
- Prioritize and communicate with stakeholders
- Contribute to product readiness and knowledge base
- Mentor junior staff
- Participate in continuous improvement initiatives
What you’ll bring
- 3+ years technical support in networking
- Strong knowledge of xSTP, VRRP, LACP, Dot1x, COS, QOS
- IP routing protocols BGP, OSPF, RIP
- Multicast protocols IGMP, PIM
- Scripting in Python or Shell
- Experience with Juniper, Cisco, Huawei
- Automation implementation
- Network design in datacenters
Skills
SwitchingRoutingMulticastScriptingAutomationJuniperCiscoNetwork Design
Benefits
- Health & Wellbeing benefits
- Professional development programs
- Inclusive workplace culture
- Flexible work arrangements
- Career growth opportunities