Growth Management - Senior Manager

About the role

Growth Management team at Paytm drives merchant subscription growth and retention for the soundbox business. The Senior Manager leads end‑to‑end merchant lifecycle, from acquisition and activation to renewals and churn reduction, while owning monthly recurring revenue targets. Based in Noida, Uttar Pradesh, the role is on‑site with a focus on building data‑driven growth frameworks and leading field sales and retention teams.

What you’ll do

• Drive merchant onboarding and ensure high‑quality acquisition
• Improve activation‑to‑paid conversion and expand active merchant base
• Increase renewal rates, reduce churn, and develop win‑back strategies
• Own end‑to‑end merchant journey and coordinate service support
• Drive monthly recurring revenue and improve collections efficiency
• Manage field sales and retention teams, monitor productivity, and conduct performance reviews
• Analyze churn and activation trends, track performance dashboards
• Identify fraud or activation risks

What you’ll bring

• Strong analytical and problem-solving capabilities
• Hands‑on experience with SQL, dashboards, reporting, and business analytics
• Expertise in building automated reporting frameworks and KPI monitoring systems
• Ability to convert large datasets into actionable business insights
• Experience managing retention, renewals, collections, pricing, or revenue growth initiatives
• Strong ownership mindset with track record of driving measurable outcomes

Skills