WF
Hiring companyWells Fargo
Verified today
Senior Commercial Loan Servicing Specialist
Hyderabad, India Full-time
About the role
Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Hyderabad, India, to lead servicing activities for moderately complex commercial products. Day-to-day work includes evaluating and uploading data into systems of record, coordinating resolution of customer service issues, serving as a liaison across Sales, Legal, Control and Risk, Technology, and Operations, and reviewing and negotiating loan servicing transactions while mitigating risks. The role may also lead projects or teams, mentor lower-level staff, and contribute to strategic initiatives.
What you’ll do
- Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
- Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
- Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
- Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
- Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
- Serve as an escalation point in the resolution of client issues
- Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
- Identify activities of the team to ensure conformity with established procedures
What you’ll bring
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, or education
- Any Graduate (Bachelor's Degree) or above
- Strong knowledge of Lending Products and Processes
- Understanding of Credit Risk Assessment and related operations
- Good verbal and written communication skills
- Strong analytical and problem-solving abilities
- Knowledge of Commercial Real Estate (CRE) lending
- Experience working with Loan IQ (LIQ) platform
Skills
Commercial Loan ServicingLending Products and ProcessesCredit Risk AssessmentCommercial Real Estate (CRE) lendingLoan IQ (LIQ) platformVerbal and written communicationAnalytical and problem-solvingRegulatory compliance
Education
Any Graduate (Bachelor's Degree) or above.