Customer Experience Associate

About the role

Brevo seeks a Customer Experience Associate in Noida to bridge technology and customers via phone, email, and chat. The role involves resolving tickets, managing escalations, and collaborating with tech teams to improve client relationships. This hybrid position requires working in the office three days a week.

What you’ll do

• Manage and resolve daily client tickets efficiently
• Address challenging customers and escalate problems when necessary
• Grow client relations and work with tech team to identify bugs
• Master emailing best practices and platform tools
• Develop familiarity with technical aspects of email marketing and Brevo API

What you’ll bring

• Minimum 2+ years of experience in customer service
• Excellent written and spoken communication skills
• Familiarity in email marketing
• Client-focused with ability to build customer relationships

Nice to have

Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset

Skills

Benefits

• Cab Facility and per-day meal vouchers
• 1.4x pay on holidays/weekends for critical work
• Over 1,55,000 courses on Udemy and personalized training
• INR 10 Lakh medical insurance and maternity support
• Annual company off-sites and team outings