Customer Experience Associate

About the role

APM Terminals India team delivers seamless end‑to‑end supply chain services for global customers. The Customer Experience Associate manages assigned accounts, builds strong stakeholder relationships, and drives performance through KPI monitoring, reporting, and continuous improvement. Based in Mumbai, on‑site work model, with occasional cross‑functional collaboration across operations, finance, and product teams.

What you’ll do

• Serve as primary point of contact for operational and service matters for assigned SCM customers
• Coordinate end‑to‑end supply chain activities including order management, shipment planning, documentation, and delivery execution
• Monitor KPI adherence such as On‑Time Delivery, lead time compliance, and cost efficiency
• Generate and analyze performance dashboards and logistics visibility reports
• Conduct regular business reviews and present improvement plans to customers
• Support financial reconciliation, billing accuracy, and compliance with trade regulations

What you’ll bring

• Strong understanding of end‑to‑end supply chain and logistics operations
• Excellent communication and stakeholder management skills
• Analytical mindset with proficiency in Excel and Power BI
• Ability to handle multiple priorities in a dynamic environment
• Customer‑centric, solution‑oriented approach