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Hiring companyStoneX
Verified 3 days ago
Client Support Analyst
Bangalore,India Full-time Hybrid
About the role
StoneX Payments team connects clients to global markets through innovative payment solutions. The Client Support Analyst develops deep product knowledge, manages the support queue, provides first‑level issue triage, and ensures SLA compliance while collaborating with trading, sales, operations, IT, and correspondent banks. Hybrid role based in Bangalore with at least four days onsite per week.
What you’ll do
- Develop in‑depth knowledge of StoneX Payments products
- Support day‑to‑day deliverables and ensure SLA adherence
- Manage support queue and perform initial triage
- Provide first‑level client issue support and timely escalation
- Collaborate with Client Management, Operations, and Production support teams
- Assist with client setup and integration activities
What you’ll bring
- Keen interest in Payments Services
- Confident and articulate communication
- Excellent critical thinking/problem solving skills
- Spanish language expertise B2+
- 2-3 years relevant experience
- Understanding of the Payments industry
- Expertise in Microsoft Suite
Skills
PaymentsClient SupportMicrosoft SuiteSpanishProblem Solving
Education
Any Graduation degree