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Hiring companyNTT DATA
Active listing
Senior Associate Service Quality Specialist
Bangalore,India Full-time Hybrid
About the role
NTT DATA seeks a Senior Associate Service Quality Specialist to enhance product and service excellence. The role conducts quality analyses, audits, and drives corrective actions while collaborating across teams. Based in Bangalore, India, hybrid work model with on‑site days as needed.
What you’ll do
- Conduct comprehensive quality analyses and evaluations
- Identify and document quality issues and collaborate on root cause investigations
- Develop and implement corrective and preventive actions
- Monitor and analyze quality performance metrics and trends
- Provide guidance to quality analysts and team members
- Conduct regular quality audits for compliance
- Assist in developing and delivering quality training programs
- Perform other related tasks as required
What you’ll bring
- Bachelor's degree in Business Management or Operations or related field
- Six Sigma Green Belt or Black Belt certification (desired)
- ISO 9001 Lead Auditor certification (desired)
- Certified Quality Manager certification (optional)
Nice to have
- Moderate experience as Quality Analyst
- Moderate experience driving continuous improvement initiatives
Skills
Quality analysisRoot cause analysisProcess improvementAudit complianceTraining developmentMetrics monitoring