Regional Debt Manager - Flows - Consumer Durable

About the role

The Regional Debt Manager – Flows – Consumer Durable manages a team and coordinates operational recovery activities to maintain the credit portfolio for the assigned region and product. Day-to-day work includes analyzing collection metrics via MIS and analytics tools, designing action plans with the Strategic Business Head to minimize delinquencies, managing agency and collection executive productivity, classifying cases for restructuring or legal recovery, and defining collection policies and trigger mechanisms. The role also oversees recruitment, sets KRAs, conducts performance appraisals, and facilitates team development. Based in Chennai, Tamil Nadu, India, this full-time position contributes directly to the bank’s organizational objectives and budget planning.

What you’ll do

• Responsible for recovery of the assigned product.
• Identify trends from collection metrics through various MIS and analytics, and design action plans jointly with the Strategic Business Head to minimize delinquencies and maintain portfolio health.
• Manage productivity by setting parameters for agencies and collection executives, and monitor performance against these parameters.
• Classify cases for restructuring or legal recovery, devise action plans, and ensure implementation.
• Aggregate competitor policy information and define suitable collection policies and trigger mechanisms for the target customer segment.
• Ensure adherence to defined processes and policies when dealing with delinquent customers.
• Recommend changes in credit policies and monitoring processes based on NPA trends.
• Supervise recruitment, set KRAs for direct reports, conduct performance appraisals, and monitor overall team KRAs.

What you’ll bring

• Bachelor’s degree in technology, Mathematics, Commerce, Arts, Science, Biology, Business, Computers, Engineering, or Management.
• MBA or PGDM (post-graduation).
• Minimum of 6 years of relevant experience in collections.
• Strong analytical and strategic thinking skills.
• Excellent leadership and team management capabilities.
• Proficiency in using MIS and analytics tools.
• Sound understanding of collection policies and legal recovery processes.
• Excellent interpersonal skills and strong EQ with empathy when the situation demands.

Skills

Education

Graduation: Bachelor’s degree in technology, Mathematics, Commerce, Arts, Science, Biology, Business, Computers, Engineering, or Management. Post-graduation: MBA or PGDM.