Head of Corporate Client Servicing, VP

About the role

Corporate Operations (Barclays Global Services) drives efficient processes, risk management and regulatory compliance for client servicing. The VP leads operations for a business area, developing KPIs, analyzing performance data and guiding a team of professionals to improve service delivery. Works closely with senior stakeholders, project managers, vendors and HR to implement transformation initiatives and foster an inclusive, feedback‑driven culture. Noida campus, on-site work model, relocation assistance available.

What you’ll do

• Define and execute operational strategies for client servicing
• Develop, monitor and report on KPIs to drive performance improvements
• Lead a team of operational professionals, providing coaching and feedback
• Collaborate with internal and external stakeholders to align processes with business objectives
• Ensure compliance with regulatory requirements and internal policies
• Identify trends and opportunities for process automation and efficiency
• Manage risk assessments and governance frameworks
• Support workforce planning and retention initiatives with HR

What you’ll bring

• 10+ years operations management
• experience with process improvement and performance management
• strong risk, controls and regulatory compliance background
• proven stakeholder management across senior leaders and vendors
• track record developing and managing KPIs using data analytics
• leadership experience coaching and developing teams
• banking or highly regulated industry experience
• experience driving digital transformation initiatives