Power Platform Support Analyst

About the role

Kaplan Inc., a US-owned education leader, seeks Power Platform Support Analysts in Bangalore to support its global citizen developer community. Analysts will troubleshoot Power Apps, Power Automate, and Power BI issues, guide developers on best practices, maintain the Power Platform CoE toolkit, and enforce governance and compliance. They will document solutions, collaborate with UK teams across time zones, stay current with platform updates and AI features, and deliver training sessions. Strong troubleshooting, user support, and communication skills are essential, along with fluency in English.

What you’ll do

• Provide technical assistance for Power Apps, Power Automate, Power BI users.
• Guide citizen developers on best practices, data connections, environment usage.
• Operate and maintain Power Platform CoE toolkit, track inventory and analytics.
• Maintain support documentation, FAQs, knowledge base articles.
• Monitor environments for governance and data policy compliance.
• Collaborate with UK team across time zones.
• Apply latest Power Platform updates and AI features for improvement.
• Deliver training sessions or office hours for citizen developers.

What you’ll bring

• Hands‑on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Understanding of Dataverse, connectors, and Power Platform administration.
• Strong troubleshooting and user support experience.
• Ability to communicate technical concepts clearly to non‑technical users.
• Fluency in English (spoken and written).

Nice to have

• Experience using or maintaining the Power Platform CoE Starter Kit.
• Familiarity with Azure AD, permissions management, and licensing models.
• Microsoft Power Platform Fundamentals (PL-900) certification.

Skills