Associate Consultant - IT Service Desk

About the role

YASH Technologies is hiring an Associate Consultant for its IT Service Desk, focused on delivering desktop and data center support to client sites. The role involves hands-on hardware and software troubleshooting, asset and inventory management, cabling and labeling, and coordination with network, Unix, storage, and security teams. Based in Pune, MH, IN, the position requires on-site customer support and ad-hoc travel for VIP desk-side issues.

What you’ll do

• Provide hands and feet support to servers, network, backup devices, and related infrastructure
• Maintain accurate inventory of data center assets, including receiving and shipping devices and racking appliances, switches, routers, firewalls, servers, or other equipment
• Maintain and request supplies when needed, and assist Network, Unix, Storage, and Security teams with troubleshooting and installs
• Perform labeling and cabling of devices/wires and validate them
• Manage hard and soft break-fix services for laptops and desktops, including remote management of desktop devices using appropriate tools
• Support, manage, optimize, and maintain the configuration and installation of the desktop, including patch updates and hardware replacements with vendor-provided spares
• Ensure each desktop device is installed with the appropriate desktop image and monitor security profiles and anti-virus software, taking action on non-compliance
• Provide VIP support for desk-side issues and travel on an ad-hoc basis if required

What you’ll bring

• 3-4 years of experience in ITSD plus desktop support at customer sites
• Hands-on support for servers, network, backup devices, and data center assets
• Maintain accurate inventory of data center assets, including receiving, shipping, and racking appliances, switches, routers, firewalls, and servers
• Knowledge and experience on Windows 7/8/10 OS and iMAC / Notebook pro (Apple products)
• Manage desktop device hardware, software, and connectivity incidents through to resolution
• Experience with the service management tool Remedy
• Expertise on EUC tools, remote support tools, MS Office, and Outlook
• Awareness of ITIL processes for Incident, Change, Problem, Service Request, and related spare and buffer stock management

Nice to have

• Good understanding of Lync, VPN, and mobile device support
• Knowledge in AD and smart hands and feet support

Skills

Benefits

• Flexible work arrangements
• Free spirit and emotional positivity
• Support for the realization of business goals