Application Support Engineer

About the role

Kyndryl is seeking an Application Support Engineer to provide L1/L2 24/7 banking application support within the banking domain, analyzing, debugging, and resolving production issues. The role involves strong experience with SQL, Linux, Oracle, IIS, DevOps, API, troubleshooting, and application monitoring, including log checking, incident management, fine tuning, root cause analysis, scripting, and automation. Based in Bangalore, Karnataka, India, this full-time on-site position requires 4 to 6 years of experience supporting core banking applications like Flexcube Retail (FCR), Lending, Internet Banking, Mobile Banking, Payments, and CRM.

What you’ll do

• Provide L1/L2 24/7 banking application support experience in banking domain
• Analyze, debug & resolve production issues
• Log checking, Incident management & resolution
• Fine tuning, root cause analysis
• Scripting and automation skills
• Work closely with the business and IT teams to analyse business requirements
• Analyse and resolve production issues, root cause analysis, identify automation scope etc

What you’ll bring

• 4 to 6 years experience in providing L1/L2 application support for core banking applications like Flexcube Retail (FCR) India banking system, Lending, Internet Banking, Mobile Banking, Payments, CRM e
• Should be able to write complex SQL queries, mapping tables from source to target systems, preparing MIS reports for banks regulatory requirements
• Knowledge in banking domain, especially for India specific requirements
• Strong technical acumen & deep working knowledge of Agile Methods, Service Architecture and Integration
• Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams

Nice to have

• Software Engineering Life Cycle deliverables for banking projects
• Experience in using and implementing DevSecOps processes

Skills