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Hiring companyAccenture
Verified today
Delivery Operations Associate Manager
Mumbai, IN, India Full-time On-site
About the role
Learning Operations team at Accenture delivers enterprise learning services and ensures operational excellence for client training programs. The Delivery Operations Associate Manager leads a team of Learning Admin Associates, overseeing scheduling, enrollment, tracking, reporting, SLA compliance, and stakeholder coordination. Based in Mumbai, India, this on-site role follows Australian shift timings (9 am‑5 pm Australian time).
What you’ll do
- Oversee end-to-end learning administration activities including scheduling, enrollment, tracking, and reporting
- Act as escalation point for learner and stakeholder issues
- Coordinate with Learning Partners, HR, vendors, and facilitators for seamless delivery
- Review and validate learning data, dashboards, and operational reports
- Drive process standardization, documentation, and continuous improvement initiatives
- Support audits, compliance checks, and data privacy requirements for Australia
What you’ll bring
Bachelor's degree in any discipline
Nice to have
- 10-14 years learning administration experience
- Lead or team coordination experience
- Experience with SuccessFactors and ClearXP LMS
- Exposure to Australian client in airline sector
Skills
Learning AdministrationLMS SuccessFactorsLMS ClearXPMS Excel ReportingPeople ManagementStakeholder CommunicationCompliance Management