Verified today
Senior Principal Production Support Engineer
About the role
Senior Principal Production Support Engineer at Cubic leads technical authority for mission‑critical transportation systems. Responsible for diagnosing and resolving complex software defects, configuration issues, and infrastructure challenges in live environments. Owns root‑cause analysis across application, infrastructure, and integration layers, and implements permanent fixes with development, QA, and operations teams. Drives operational excellence by maintaining system stability through proactive monitoring, tuning, and configuration management. Guides junior engineers, chairs technical reviews, and approves changes impacting live systems. Leads POD teams for backlog reduction and supports deployment planning, change control, and release readiness. Interfaces with customers and vendors to resolve escalated issues and ensures SLA targets are met. Requires 12+ years of systems engineering experience, strong communication, and expertise in monitoring tools, log analysis, and performance tuning.
What you’ll do
- Own troubleshooting of production issues across complex systems
- Lead investigation & resolution of high-impact defects & configuration issues
- Perform deep-dive root cause analysis across application, infrastructure, integration
- Collaborate with dev, QA, ops to implement permanent fixes
- Maintain system stability via proactive monitoring, tuning, configuration
- Own technical baseline for architecture, design, configuration
- Escalation point for complex technical issues
- Guide junior engineers in troubleshooting techniques
- Chair technical reviews, approve changes impacting live systems
- Lead POD teams for backlog reduction initiatives
- Own relationship with program team, ensure SLA targets met
- Develop operational documentation, runbooks, guides, incident procedures
- Lead post-incident reviews, drive continuous improvement
- Interface with customers, vendors to resolve escalated issues
- Support deployment planning, readiness, rollback strategies
- Participate in change control boards, release planning
- Contribute to proposal efforts estimating support & maintenance
What you’ll bring
- Bachelor's in Engineering, CS, EE, or related field
- 12+ years systems engineering, production support, defect resolution
- Proven expertise diagnosing complex software & infrastructure issues live
- Experience monitoring tools, log analysis, performance tuning
- Familiarity configuration management systems
- Strong communication, work under pressure, navigate ambiguity
Nice to have
- Experience in transportation, defense, or regulated industries
- Knowledge ITIL incident, problem, change management
- Experience high-availability architectures
- AWS or Azure knowledge or hands-on expertise
Skills
Education
Bachelor's