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Hiring companylitellm
Verified today
Forward Deployed Engineer (New Grad)
India Full-time On-site
About the role
LiteLLM, the world's most popular AI Gateway, seeks a Forward Deployed Engineer (New Grad) to drive customer success. The role involves managing support queues, diagnosing root causes of technical issues, and submitting bug fixes via pull requests. This position is based in India or Brazil with a full-time work model.
What you’ll do
- Own the support queue and work through tickets to drive customers to success
- Diagnose customer issues and solve for the root cause, not just the symptom
- Reproduce customer issues in their specific environments
- Submit pull requests for bug fixes and improvements where needed
- Act as the technical voice of the customer back to engineering
What you’ll bring
- Computer science degree from a top university
- Strong technical fundamentals
- Eagerness to learn the LiteLLM product surface quickly
Skills
technical fundamentalscustomer callssupport queueroot causepull requestsbug fixesmetrics-driven
Benefits
- Competitive salary
- Health, dental, and vision benefits
- 401k plan with 3.5% match
Education
A computer science degree from a top university (mandatory)