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Hiring companyAmazon
Verified today
Process Improvement Specialist, Seller Insights, EU FBA Support Operations
Hyderabad,TS,IND Full-time On-site
About the role
EU FBA Support Operations team at Amazon drives seller experience by reducing escalation volume through rigorous root cause analysis and process improvement design. The specialist deep‑dives into escalation data, maps operational processes, creates structured RCA reports, and partners with product, policy and operations teams to implement fixes and track impact. Hyderabad, on-site, full-time role with relocation assistance available.
What you’ll do
- Own root cause analysis for escalation themes and produce structured RCA write‑ups
- Build and maintain escalation reduction roadmap and report status weekly
- Coordinate cross‑functional teams to drive implementation of fixes
- Design SLA frameworks and operational standards for escalation resolution
- Partner with Voice of Seller specialist to connect RCA findings with broader seller experience trends
- Produce dashboards and reporting on escalation health and process performance
- Conduct Gemba walks and frontline observation sessions to gather process insights
What you’ll bring
- Bachelor's degree in Math, Engineering, Science or Business
- Experience defining program requirements and using data and metrics to determine improvements
Nice to have
Experience with Excel and large‑scale data mining and reporting tools such as Python, SQL or Tableau
Skills
Root cause analysisProcess improvementData analysisExcelPythonSQLTableauGemba walks
Education
Bachelor's degree