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Hiring companyEXL
Verified today
Senior Assistant Vice President
Noida, Uttar Pradesh, India Full-time Hybrid
About the role
Enterprise Contact Center and Collaboration Services team at EXL drives strategic roadmaps and engineering transformation for cloud contact center and CX/CCAI solutions. The Senior Assistant Vice President leads portfolio design, architecture, and delivery, guiding cross‑functional teams to build scalable, AI‑enabled contact center platforms. Based in Noida, India, hybrid work model with on‑site collaboration.
What you’ll do
- Lead enterprise contact center and collaboration services portfolios
- Drive strategic roadmaps and engineering transformation across Cloud Contact Center and CX/CCAI
- Provide technology infrastructure engineering design and architecture expertise
What you’ll bring
- Bachelor's or Master's degree in Computer Science, Software Engineering, or related field
- 12-14 years experience in system design, architecture and development in CCaaS and AI
Skills
Cloud Native Application PlatformCollaborative LeadershipVisionary ThinkingEnterprise ArchitectureInternal CommunicationsInterpersonal Relationship BuildingStakeholder Management