AB
Hiring companyAditya Birla Capital Ltd
Active listing
Team Lead, Contact Centre
Maharashtra,India Full-time Hybrid
About the role
Team Lead on the Contact Centre team at Aditya Birla Capital, overseeing a group of telecallers driving outbound lead campaigns. Leads daily performance monitoring, huddles, and real‑time guidance to boost loan booking conversions using dialer and CRM systems. Maharashtra, hybrid work model with on‑site presence as needed, relocation assistance available.
What you’ll do
- Manage a team of telecallers handling outbound campaigns
- Monitor daily performance, attendance, and productivity
- Conduct team huddles, briefings, and performance reviews
- Provide real‑time guidance to improve conversions
- Ensure timely calling of allocated leads via dialer/CRM
- Drive conversion of leads into loan bookings
- Monitor lead funnel and optimize calling strategy
What you’ll bring
- 4-6 years experience in contact centre leadership
- Proficiency with dialer and CRM platforms
- Proven track record in outbound lead conversion