Sales Support Specialist

About the role

Global Sales Support team at FactSet enables client‑facing sales reps to focus on revenue generation by handling operational tasks. The Sales Support Specialist processes client access requests, coordinates billing inquiries, manages invoice restructures, and assists with contract documentation while supporting strategic Revenue Operations projects. Based in Mumbai with an on‑site work model, the role offers flexible accommodations and a collaborative environment.

What you’ll do

• Execute client access requests in partnership with sales teams
• Investigate billing and subscription inquiries with the Billing Department
• Manage large invoice restructures for contract negotiations, mergers, and acquisitions
• Document and support client contract execution
• Assist Revenue Operations with strategic projects that improve sales productivity
• Promote new features and best practices within FactSet’s internal tools

What you’ll bring

• 2+ years customer service or client‑facing experience
• Any graduate or post‑graduate degree
• Strong organization and attention to detail
• Ability to manage multiple priorities
• Excellent communication and interpersonal skills
• Experience with billing or invoicing is a plus

Skills

Benefits

• Health, life, and disability insurance
• Retirement savings plans and discounted employee stock purchase program
• Paid time off for holidays, family leave, and wellness days
• Flexible work accommodations
• Career progression planning with dedicated learning time