Associate Engineer

About the role

Ericsson's Service Delivery team in Noida, Uttar Pradesh, India is hiring an Associate Engineer to ensure seamless Operations & Maintenance across core and cloud network systems. Day-to-day work includes incident and emergency handling with RCA, supporting node acceptance testing and technology rollouts, championing automation and AI-driven operational enhancements, monitoring performance metrics, and managing MIR releases and user access controls. The role operates on a 24x7 rotational shift basis.

What you’ll do

• Deliver end-to-end O&M support, ensuring consistent availability and optimal performance of core and cloud network systems.
• Take ownership of incident and emergency handling, driving timely resolution and thorough Root Cause Analysis (RCA) for critical network events.
• Support project execution activities including new node acceptance testing and technology rollouts, ensuring smooth integration into the live network.
• Champion automation and AI-driven initiatives focused on predictive maintenance, proactive fault detection, and overall operational efficiency.
• Monitor and review TT, CR, and AT performance metrics, ensuring full adherence to MSTOP operational guidelines.
• Manage MIR releases and user access controls in alignment with Ericsson's operational standards and security policies.
• Work collaboratively with cross-functional teams, hardware partners, and key stakeholders to ensure seamless service delivery.
• Engage with regional and global support teams for escalation management and continuous knowledge sharing.

What you’ll bring

• Bachelor's degree in Engineering — Telecommunications, IT, Computer Science, or an equivalent discipline.
• 1–3 years of hands-on experience in Telecom O&M, Service Delivery, or Customer Support.
• Solid understanding of Intelligent Networks (IN), CAMEL, and INAP protocols.
• Knowledge of Voice Call & Signaling Routing, Network Architecture, and Telecom Protocols.
• Capability to perform end-to-end performance audits and network optimization.
• Working knowledge of IP Networking and Network Security concepts.
• Familiarity with incident, problem, and change management processes and frameworks.

Nice to have

• Prior exposure to the Ericsson Charging System is a preferred advantage.
• Experience with AI/ML-driven operations or automation frameworks will be considered a strong plus.
• Exposure to AI-based monitoring tools and data analytics platforms.
• ITIL, Oracle, CCNA, or Red Hat certifications are highly valued.
• Certifications in Cloud, Automation, or AI/ML technologies will be considered an added advantage.

Skills

Education

Bachelor's degree in Engineering — Telecommunications, IT, Computer Science, or an equivalent discipline.