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Hiring companyEXL
Verified today
Manager Product Development Technology Digital Product Owner
Pune, Maharashtra, India Full-time Hybrid
About the role
Digital Operations team at EXL drives insurance claim processing efficiency and customer experience. The Manager Product Development Technology Digital Product Owner leads the FNOL team, oversees claim filing, status inquiries and call transfers while ensuring SLA targets. Pune, Maharashtra, India, hybrid work model.
What you’ll do
- Caters to new claim filing related to damage/s to customers dwelling, contents, vehicle, and liability
- Responds to basic claim status inquiries such as claim payment details, claim process and guidelines and Turnaround time
- Transfers calls to adjuster/different departments as applicable
What you’ll bring
- Bachelor or Associate Degree in any stream
- 5-8 years experience in any BPO Voice process preferably with Leadership background
Skills
Attention ConsistencyComputer ApplicationsInternal CommunicationsLeadership CapabilitiesMicrosoft OfficeWorking Under Pressure
Education
Bachelor's Degree