CZ
Hiring companyCarl Zeiss
Verified today
Senior IT Analyst, ServiceNow
Bangalore,IN,India Full-time On-site
About the role
ServiceNow Team at Carl Zeiss India drives digital transformation by delivering and enhancing enterprise ServiceNow platforms. The Senior IT Analyst leads platform reliability, manages cloning, patching, performance monitoring, and health checks while providing second‑level ticket support and improving operational processes. Works on incident, problem, change, and request management, creates dashboards and reports, and leverages AI‑enabled capabilities within ServiceNow. Bangalore, on-site role.
What you’ll do
- Manage and optimize ServiceNow instance cloning and patching
- Implement performance monitoring, health dashboards, and automated checks
- Design and improve ticket routing, knowledge base, and SOPs
- Provide second‑level ticket analysis, troubleshooting, and coordination
- Collaborate with ServiceNow teams for change, enhancement, and documentation
- Drive automation and AI‑supported capabilities within the platform
What you’ll bring
- 5+ years hands‑on ServiceNow experience
- Basic ServiceNow scripting (JavaScript)
- ServiceNow report and dashboard creation
- ITIL‑based Operational Service Management knowledge
- Degree in Computer Science, Information Systems or equivalent
Skills
ServiceNowITILJavaScriptReportingDashboardAutomationIncident ManagementChange Management
Education
Computer Science