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Hiring companySmartbridge
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Client Service Delivery Manager
Hyderabad,India,India Full-time On-site
About the role
Client Service Delivery Manager at Smartbridge leads the offshore delivery center in Hyderabad, overseeing a portfolio of client engagements to ensure profitable, high-quality outcomes. The role drives service delivery excellence, governance, and quality assurance while managing and developing a team of engineers. Works closely with US teams and serves as the escalation point for client relationships, fostering a strategic partnership model. Hyderabad, India, On-site.
What you’ll do
- Oversee diverse portfolio of client projects ensuring SLA compliance
- Implement delivery governance and conduct project health checks
- Serve as client escalation point and build strategic partnership
- Coordinate resource orchestration with US teams for rapid ramp‑ups
- Lead hiring, mentorship, performance management of engineering team
What you’ll bring
- 12+ years IT services/consulting experience
- 5+ years managing engineering teams
Nice to have
- Microsoft AI Solutions
- Data & Analytics
- Salesforce
- Microsoft Power Platform
- Azure Application Development
Skills
Service DeliveryClient ManagementTeam LeadershipTechnical GovernanceResource PlanningEngineering ManagementStakeholder Communication