FS
Hiring companyFirstsource Solutions
Verified today
Associate / Sr Associate, Query Management
Bangalore, KA, IN Full-time On-site
About the role
Operations team at Firstsource Solutions delivers end‑to‑end customer service across multiple channels. The Associate / Sr Associate handles inbound phone, email and chat queries, resolves billing and product issues, and escalates complex cases while maintaining high CSAT scores. Bangalore, KA, IN – On-site work model, flexible hours including weekends and holidays.
What you’ll bring
Graduate
Nice to have
Prior experience in customer service
Skills
communicationcustomer serviceticketing systemsCRMproblem solvingempathy
Education
Graduate