Fraud Analyst

About the role

Corporate Fraud Mitigation Team at UPS Global Business Services works to prevent and mitigate fraudulent activities across the organization. The Fraud Analyst coordinates solutions, monitors fraud exposure, investigates suspicious activity, and educates field teams on fraud prevention processes. Pune, India, night shift hybrid (remote with on-site as needed).

What you’ll do

• Monitor and communicate fraud exposure and potential risks
• Respond to and act on customer fraud inquiries
• Investigate suspicious use of UPS products and services
• Assess registrations for fraudulent activity and cancel user IDs as needed
• Collaborate with internal and external management to resolve issues
• Interface with customers regarding fraud solutions
• Document and communicate customer needs and frustrations

What you’ll bring

• 2+ years Customer Service, Credit Collection or Billing experience
• Strong English proficiency (written and spoken)
• Understanding of finance and accounting practices
• Fraud investigation and conflict management skills
• Analytical problem‑solving ability
• Attention to detail
• Proficiency with Microsoft Office (Access, Excel, Word)