Assistant Manager/Deputy Manager - Service Sales

About the role

The Assistant Manager/Deputy Manager - Service Sales role at KONE in Jaipur focuses on building relationships and managing accounts for 1-3 existing core customers. Day-to-day work includes selling maintenance contracts and digital services, generating modernization leads, pricing using approved tendering tools, managing contracts, and supporting money collection. The role also involves proactive customer relationship development, CRM reporting, and collaborating with the maintenance team for leads.

What you’ll do

• Manages and grows portfolio by selling maintenance contracts and related digital services
• Generates modernization leads to modernization farmer
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection

What you’ll bring

• Proactively develops and creates customer relationships in area of responsibility
• Accountable for developing KONE position in customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team
• Ensures customer satisfaction and solving complaints with the rest of the KONE team
• Documents customer and contact information, maintains customer data
• Proactively generates opportunities from existing customer base
• Collaborates with maintenance team for leads
• Accountable for leads, opportunities, orders and contracts to meet sales budget and pricing targets

Skills