Senior Lead, CMDB Engineer

About the role

KLA is a global leader in electronics for semiconductor manufacturing. As Senior Lead, CMDB Engineer, you will design and manage ServiceNow CMDB architecture for a 10,000+ user enterprise, ensuring data quality, governance, and integration with AWS, Azure, GCP, and on‑prem infrastructure. You will lead a team, build dashboards with ServiceNow Performance Analytics, apply AI/ML for anomaly detection, and drive process improvements across cross‑functional stakeholders. The role requires deep expertise in ServiceNow modules (APM, HAM/SAM Pro, CSDM), discovery patterns, CI lifecycle, and data taxonomy. You will also mentor team members, manage change, and maintain strong communication with stakeholders.

What you’ll do

• Lead CMDB strategy and architecture
• Manage ServiceNow CMDB lifecycle
• Design data taxonomy and governance
• Integrate CMDB with cloud and infra
• Build dashboards and analytics
• Apply AI/ML for anomaly detection
• Collaborate with cross-functional teams
• Mentor and guide team members
• Ensure data quality and reconciliation
• Drive process improvements

What you’ll bring

• 7+ yrs ServiceNow CMDB, 10k+ users
• Master’s degree or equivalent experience
• ITIL v3/v4 Foundations or higher
• Cloud platforms (AWS, Azure, GCP) & resource discovery
• ServiceNow modules: APM, HAM/SAM Pro, CSDM
• API integration: REST, SOAP, message queues
• Automation/DevOps/SRE tools familiarity
• Data model, CI classes, discovery, mapping expertise
• Data taxonomy, CI lifecycle, inventory management
• CMDB integration with infra, cloud, endpoint systems
• Data quality, reconciliation, governance frameworks
• SACM best practices, ITAM relationship
• Dashboards via ServiceNow Performance Analytics
• AI/ML concepts for IT ops
• Strong communication, stakeholder management
• Drive change, analytical, troubleshooting, detail-oriented

Skills

Education

Master's