Consultant II International Relocation

About the role

Cartus, a subsidiary of Anywhere Real Estate Inc., is seeking a Consultant II International Relocation in Bangalore, Karnataka, India (Hybrid). This role serves as the primary navigator and owner of the international assignment process for global clients' employees, providing subject matter expertise on all assignment-related issues. Day-to-day responsibilities include administering client mobility policies, delivering expatriate compensation services, coordinating household goods shipment and destination services, counseling on program benefits, and managing vendor relationships to ensure timely, high-quality service delivery throughout the assignment lifecycle.

What you’ll do

• Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client
• Provide impeccable customer service to assignee and their family
• Coordinate the delivery of services and manage vendors as dictated by client policy
• Counsel employees to the best utilization of program benefits and demonstrate sound knowledge of products and services
• Deliver the International Relocation products and services to the employee and strive to maintain Cartus' position as the Market Leader
• Participate in special projects as needed, including client presentations and client/supplier training
• Identify growth opportunities and refer it to the Account Management Team
• Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training

What you’ll bring

• Related business experience in the customer service or relocation field required
• Business experience in a highly pressurized customer service environment
• Demonstrated analytical and process skills are a minimum requirement
• High level of accuracy and process orientation required
• PC/Systems literate with computer literacy in MS Office, Excel to an intermediate level
• Customer Service & administration Skills with high level of proficiency
• Planning & Organisation Skills and ability to multitask
• Interpersonal/Influencing Skills with clear and concise verbal and written communication

Nice to have

Bilingual and/or expatriate experience desirable

Skills