Engineer II Field Service-LC

About the role

Thermo Fisher Scientific is hiring an Engineer II Field Service-LC in Bengaluru, India, to deliver on-site field service and technical support for HPLC/UHPLC systems. Day-to-day work includes installing, commissioning, performing preventive maintenance, troubleshooting, repairing, and supporting qualification activities for analytical instruments at customer sites, while ensuring high uptime and customer satisfaction. The role follows a standard Monday–Friday schedule, is based on-site, and requires extensive travel within the assigned territory.

What you’ll do

• Install, commission, maintain, and repair HPLC/UHPLC systems at customer sites.
• Perform preventive maintenance and systematic troubleshooting of instrument hardware and performance issues.
• Diagnose problems related to pumps, autosamplers, injectors, detectors, fluidics, electronics, and system communication.
• Perform instrument performance verification and support IQ/OQ/qualification activities as applicable.
• Respond to customer service calls and ensure timely resolution with minimum instrument downtime.
• Provide customers with technical guidance on instrument operation, routine maintenance, and good HPLC practices.
• Complete service reports and other required documentation accurately and on time.
• Coordinate with technical support, applications, sales, and other internal teams for complex customer requirements.

What you’ll bring

• Bachelor's degree or Diploma in Instrumentation, Electronics, Electrical Engineering, Chemistry, Analytical Chemistry, or a related discipline.
• 3–6 years of hands-on field service experience with HPLC/UHPLC or similar analytical instrumentation.
• Good understanding of HPLC principles, fluidics, electronics, and instrument troubleshooting.
• Ability to independently handle field service calls and technical escalations.
• Strong troubleshooting and problem-solving skills.
• Customer-focused with good communication and interpersonal skills.
• Good documentation and time-management skills.
• Willingness to travel extensively within the assigned territory.

Nice to have

• Experience supporting customers in pharmaceutical, biopharmaceutical, CRO, QC, or analytical laboratories.
• Working knowledge of chromatography software/CDS and regulated laboratory environments.

Skills

Education

Bachelor's degree / Diploma in Instrumentation, Electronics, Electrical Engineering, Chemistry, Analytical Chemistry , or related discipline.