Verified today
Salesforce Senior Technical Manager
About the role
Salesforce Senior Technical Manager is a leader of leaders responsible for designing and managing complex Salesforce solutions for customers. The role requires collaborating with client stakeholders to define requirements, deliverables, and manage expectations; leading technical design sessions and documenting solutions aligned with business objectives; providing oversight and governance of Salesforce projects; defining coding standards and leading code reviews; managing custom development, integrations, and data migration; debugging issues; participating in technical landscape discovery and POC development; liaising with Salesforce product teams; possessing expert-level understanding of the Salesforce product suite (Sales, Service, Community, Marketing, Commerce Clouds); and traveling to client sites for projects (estimated 50-75%). The position demands 14-18 years of CRM experience with a minimum of 10 years on the Salesforce platform, active Salesforce certifications or ability to achieve them, and experience building and growing a practice.
What you’ll do
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Salesforce projects
- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Ability to understand a project and debug issues
- From time-to-time, participate in activities such as technical landscape discovery , Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds
- Travels to client sites for projects, estimated 50-75%
What you’ll bring
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Salesforce projects
Nice to have
- Active Salesforce certifications or ability to achieve relevant certifications upon hire
- Experience building & growing a practice