About the role

HSBC is seeking an IT Service Ownership / Consultant Specialist in Pune, Maharashtra, India, to act as the single point of contact for assigned IT services across UAE and MENAT. The role owns the full service lifecycle—strategy, design, transition, operations, and continual improvement—while ensuring service continuity, capacity and SLA management, and strong operational risk and control execution. Day-to-day work includes leading stakeholders through production stability, incident/problem management, and governance reviews, and managing small-to-medium teams across multiple countries.

What you’ll do

Act as the single point of contact for assigned IT services, accountable for ongoing supply, support, and service performance across UAE and MENAT.
Own service strategy by defining service offerings and balancing business/customer needs against cost and delivery constraints.
Oversee service design by guiding solution architecture, defining key service metrics, and acting as a key escalation point for development and delivery teams.
Drive service transition to ensure new services/changes move smoothly into operations and meet functional and non-functional requirements.
Lead service operations to ensure services meet customer needs, take corrective action where required, and ensure services have a designated owner and are retired when no longer needed.
Deliver continual service improvement by tracking performance targets and implementing incremental improvements.
Ensure service continuity, resilience, and recoverability in line with FIM expectations and service continuity controls.
Own capacity and service level management while ensuring strong operational risk, control, and compliance execution across change/configuration management, privileged access reviews, and monitoring/al

What you’ll bring

Graduate (or higher) qualification, preferably in an IT-related discipline.
3–5 years’ experience in software deployment/support, including at least 3 years in an IT leadership role managing small-to-medium teams across multiple countries.
Strong knowledge of HSBC IT systems, with in-depth understanding of Digital Business services and underlying business processes.
Exposure across the full application lifecycle: specification/design, development/testing, implementation, and production support.
Strong leadership and people management capability with a track record of delivery to time/budget/quality.
Solid stakeholder management skills to build relationships, provide consultancy, and communicate across time zones.
Strong risk and control mindset in a regulated environment, including operational risk responsibilities and adherence to AML, Sanctions and ABC expectations.
Proven ability to work under pressure, manage competing priorities/backlogs, drive continuous improvement and cost optimisation, and manage third-party vendors/consultancies.

Nice to have

Hardware knowledge is an advantage.
Agile tools such as JIRA/Confluence preferred.

Skills

IT service ownershipDigital Business servicesService lifecycle managementOperational risk and controlStakeholder managementLeadership and people managementAgile tools JIRA ConfluenceHSBC IT systems

Education

Graduate (or higher) qualification, preferably in an IT-related discipline.