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Hiring companyEXL
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Senior Executive - Operation
Chennai, Tamil Nadu, India Full-time Hybrid
About the role
The Senior Executive - Operation role supports a Chennai-based hybrid operations team focused on managing an outstanding receivables portfolio. Day-to-day work involves reviewing, calling, and analyzing assigned claims, following up with insurance companies for additional information, and resolving outstanding or denied claims within defined SLAs. The position is a full-time hybrid role on a 7:30 PM–4:30 AM IST shift.
What you’ll do
- Review, call, analyze, and manage an assigned outstanding receivables portfolio
- Ensure outstanding and denied claims are resolved
- Follow up effectively with insurance companies for additional information as needed
- Follow up with insurance companies on outstanding and denied claims
- Resolve claims within timelines and defined Service Level Agreements (SLAs)
What you’ll bring
- Graduation in any stream
- 3-6 years of BPO experience
- 3-5 years of relevant experience
- Computer literacy and Microsoft Office proficiency
- Attention to consistency
- Strong interpersonal relationship building
- Internal communications skills
- Ability to work under pressure
Skills
Claims ResolutionInsurance Follow-upSLA ManagementReceivables Portfolio ManagementMicrosoft OfficeInterpersonal CommunicationWorking Under PressureAttention To Consistency
Education
Graduation in any stream