RH
Hiring companyRed Hat
Active listing
Principal Technical Support Engineer
Remote,India Full-time Remote
About the role
Red Hat Cloud Services team ensures high performance, availability, and reliability of cloud-based services and infrastructure. The Principal Technical Support Engineer leads troubleshooting, RCA, and automation for Kubernetes, OpenShift, and OpenStack environments, providing final escalation support and on‑call incident response. Remote, India, remote work model.
What you’ll do
- Manage and optimize containerized applications on Kubernetes, OpenShift, and OpenStack
- Serve as SME for Linux, Docker, and complex networking configurations
- Conduct root cause analysis for critical incidents
- Develop and maintain automation scripts in Python and Ansible
- Provide end‑to‑end escalation, monitoring, and emergency support
- Participate in rotational on‑call schedule and war‑room incident response
What you’ll bring
- 6+ years Linux administration
- 6+ years networking in cloud environments
- 6+ years Kubernetes/OpenShift/OpenStack
- Solid Python scripting
- Ansible automation experience
- Excellent English communication
Skills
Linux AdministrationKubernetesOpenShiftOpenStackDockerPythonAnsibleNetwork Troubleshooting