Sr Employee Relations Specialist

About the role

Ameriprise India LLP, part of Ameriprise Financial Inc., delivers client-based financial solutions including asset management, retirement planning, and insurance protection. The Sr Employee Relations Specialist provides ER support across India by managing inbound HR Service Center queries, advising managers and employees on workplace concerns, and partnering with the India ER COE on complex cases. The role is based in Noida, Uttar Pradesh or Gurugram, Haryana, India, and follows a hybrid work model requiring at least three days in-office per week.

What you’ll do

• Serve as the first point of contact for ER cases in India routed through the HR Service Center
• Manage assigned cases from intake to closure including fact-finding, documentation, risk assessment, and resolution
• Handle issues related to performance, attendance, behavioral concerns, and policy violations
• Provide direct ER consultation to managers and employees on workplace concerns
• Advise on terminations, notice period queries, final settlement (F&F), and rehire eligibility
• Guide leaders on disciplinary actions, performance improvement processes, and documentation standards
• Provide ER-related support for leave of absence, alternate work arrangements, medical accommodations, and related scenarios
• Maintain accurate ER case documentation, track case metrics, and provide insights to ER COE and HRBPs for proactive risk mitigation

What you’ll bring

• 3-5 years of relevant experience
• Strong written and verbal communication skills
• Ability to recognize financial impacts and respond or escalate, as appropriate
• Ability to take initiative, remain a team player, act proactively, and think creatively
• Ability to work independently following established procedures
• Intermediate computer skills, including MS Word, Excel, Outlook and PowerPoint

Nice to have

Experience and knowledge of Employment/Labor laws, POSH etc.

Skills