Service Delivery Coordinator, Customer Onboarding

About the role

Client Services team at Dynamix Services India delivers end-to-end IT support, from service desk to project coordination and vendor management. The Service Delivery Coordinator, Customer Onboarding, will absorb internal workflows, lead kickoff meetings, design onboarding plans, and drive solution implementation while extracting and reporting data in Salesforce and Smartsheet. Hyderabad, on-site, 2‑month contract with possible extension, direct client‑facing responsibilities.

What you’ll do

• Absorb internal workflows and tools (Salesforce, Confluence, Smartsheet, SharePoint, MS Planner)
• Shadow SME then lead onboarding and implementation for new customers
• Facilitate kickoff meetings, gather requirements, design onboarding plans with timelines
• Coordinate across teams and vendors to meet delivery milestones
• Represent Dynamix in client‑facing discussions
• Extract and analyze onboarding data, build reports and presentations
• Assess onboarding processes, identify inefficiencies, recommend improvements

What you’ll bring

• 5+ years IT onboarding or project coordination
• Data‑driven with Salesforce, Smartsheet, SharePoint reporting
• Leadership presence with senior‑level client communication
• Independent decision‑making without executive reliance
• Familiarity with U.S. business practices

Skills