Lead Software Engineer ServiceNow IRM

About the role

Northern Trust is seeking a Lead Software Engineer (Developer) – ServiceNow IRM in Pune, India, to lead the design, development, enhancement, and support of enterprise-scale ServiceNow Integrated Risk Management (IRM) solutions. Day-to-day work includes configuring and customizing IRM applications (Policy and Compliance, Risk, Audit, Indicators/Issues, Regulatory Change, Entity Management), building complex workflows and integrations, conducting code reviews, resolving production issues, and mentoring engineers while partnering with business, compliance, and risk stakeholders. The role also drives technical governance, platform strategy, and adoption of ServiceNow best practices across the organization.

What you’ll do

• Design, develop, configure, and implement solutions across the ServiceNow IRM platform, including Policy and Compliance Management, Risk Management, Audit Management, and related applications.
• Translate business and regulatory requirements into scalable and sustainable ServiceNow solutions.
• Lead effort estimation, technical design, development planning, and implementation activities throughout the software development lifecycle.
• Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, script includes, and integrations.
• Design, build, and maintain complex workflows to support governance, risk, compliance, and audit processes.
• Conduct code reviews and ensure adherence to ServiceNow development standards, platform best practices, and architectural guidelines.
• Investigate and resolve production issues, defects, and performance bottlenecks related to ServiceNow IRM applications.
• Mentor and coach engineers across varying experience levels and technical disciplines, promoting continuous learning and knowledge sharing.

What you’ll bring

• Bachelor’s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related discipline (equivalent professional experience considered).
• Overall 8+ years of hands-on experience in ServiceNow design, development, and implementation.
• 4+ years of specialized experience working with ServiceNow IRM/GRC solutions in enterprise environments.
• Mandatory IRM domain experience: Policy and Compliance Management, Risk Management, Audit Management, Indicators and Issues Management, Regulatory Change Management, and Entity Management.
• Strong knowledge of JavaScript, Glide APIs, and ServiceNow platform architecture.
• Experience designing and implementing REST and SOAP integrations with internal and external systems.
• Hands-on experience with Integration Hub and API-based integrations.
• Strong experience with ServiceNow Workspace, UI Builder, and Next Experience framework.

Nice to have

• Strong understanding of SDLC processes, source control, code quality standards, and automated testing practices.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong verbal and written communication skills with the ability to engage effectively with technical and business stakeholders.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist – IRM (CIS-IRM) certifications (highly desirable); additional ServiceNow
• Experience with additional ServiceNow products such as ITSM, SPM/PPM, SecOps, TPRM, and Vulnerability Response.
• Experience implementing Virtual Agent capabilities.
• Familiarity with Performance Analytics and Reporting.
• Knowledge of Agile, Scrum, and DevOps methodologies; experience in regulated financial services environments; understanding of risk, controls, compliance, audit, and regulatory frameworks.

Skills

Education

Bachelor’s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related discipline. Equivalent professional experience will also be considered.