DT
Hiring companyDXC Technology
Verified today
End User Field Support
Hyderabad,India Full-time On-site
About the role
End User Field Support team at DXC Technology in Hyderabad provides onsite technical and troubleshooting services for desktops, laptops, mobile devices, and meeting room equipment. The role diagnoses hardware and software issues, coordinates with OEM vendors, and manages VIP user support including 24/7 on‑call and event deployments. It operates from the Hyderabad Sattva Knowledge Park campus with a full‑time onsite model.
What you’ll do
- Diagnose and repair hardware across desktops, laptops, and peripherals
- Resolve software functionality for OS and standard applications
- Coordinate with OEM vendors for hardware repairs
- Provide 24/7 on‑call support for VIP users
- Assist infrastructure teams with network and server issues
- Manage asset lifecycle and inventory
- Deploy large‑scale imaging and migration projects
- Support onsite events and trade shows
What you’ll bring
- 5+ years of deskside support experience
- MNC support experience
- VIP support experience
- Team leader experience
- ServiceNow usage
- Infrastructure knowledge
- English fluency
- Adaptability
Skills
Hardware SupportSoftware TroubleshootingServiceNowVIP SupportAsset ManagementInfrastructure CoordinationOn‑site DeploymentTeam Leadership