Verified today
Director, Customers & Market Insights
About the role
Labcorp seeks a Director of Customers & Market Insights to lead global insights for its Biopharma Laboratory Solutions business in Bangalore. The role drives market intelligence, AI-driven innovation, and executive communications, integrating data from NPS, competitor activity, and industry benchmarks to inform marketing strategies and business decisions. Responsibilities include designing global insights surveillance, collaborating with marketing and commercial teams, managing complex projects, improving research methodologies, and delivering executive-ready insights for strategic planning events. The position requires 10-12+ years of strategic insights experience in healthcare or related industries, strong analytical and presentation skills, proficiency in Microsoft Office and visualization tools such as Tableau, Power BI, and Qualtrics, and a collaborative mindset in a matrixed environment.
What you’ll do
- Lead the design, execution, and management of global insights surveillance for Biopharma Laboratory Services (BLS), supporting strategic decision-making through integrated analysis of industry benchmarks, client feedback, NPS, competitor activity, and other key data sources.
- Collaborate with BLS marketing and commercial teams to proactively address organizational challenges and opportunities.
- Analyze competitive landscapes, market dynamics, and emerging trends to anticipate potential risks and market shifts.
- Oversee multiple complex projects simultaneously, ensuring strategic alignment, quality execution, and on-time delivery.
- Continuously improve research methodologies and tools to enhance insight accuracy and relevance; leverage advanced technologies to streamline data acquisition, analysis, and reporting. Identify best practices for how to ensure leveraging AI to streamline industry reviews.
- Partner with external vendors and industry experts to extend internal capabilities.
- Own executive presentations and outputs for BLS NPS results and provide insight analysis and reporting for internal tools such as Know Our Customer and Prospect ID.
- Distill data from internal dashboards and external sources into executive-ready insights that inform strategic decision-making.
- Deliver market insights and industry benchmarks for key strategic planning events, including offsites, workshops, and competitive simulations.
- Connect customer insights with market and business trends to surface cross-functional implications and opportunities.
- Effectively manage competing priorities and deadlines across multiple high-impact projects.
- Synthesize qualitative and quantitative data with key industry trends for holistic market understanding.
- Collaborate with senior leadership to set priorities, evaluate opportunities in current and new markets, and recommend strategic adjustments.
What you’ll bring
- 10-12+ years of work experience in a strategic insights capacity
- Experience in one of the following: healthcare, payor, pharmaceutical, diagnostics, medical device, or drug development industry.
- Understanding of business operations and how customer data serves as the engine for various cross-functional business decisions.
- Excellent presentation and communication skills, both written and verbal.
- Advanced Microsoft Office skills (Excel, PowerPoint, SharePoint).
- Experience with other analytics and visualization tools (e.g., Tableau, Power BI, Qualtrics).
- Strong record of team collaboration in a matrixed environment.
Nice to have
- Advanced degree in a business- or marketing-specific program.
- Understanding of key industry databases (e.g., UpToDate, clinicaltrials.gov, Informa suite, Definitive Health).