Technical Support Engineer

About the role

The Technical Support Engineer (L1) at Black Box Limited provides first‑line technical assistance for a range of call‑center routing, VoIP, security/firewall, networking, and IT infrastructure solutions. Candidates should have entry‑level experience diagnosing and troubleshooting issues across voice, data, and data‑center environments, and be comfortable delivering remote support to clients. The role requires strong knowledge of routing and switching concepts, storage and backup technologies, and virtualization platforms. Associate‑level certifications such as Cisco JNCIA‑JUNOS, JNCIS, JNCIP‑SP, JNCIP‑ENT, CCNA, or CCNP are preferred. The engineer will work onsite in Mumbai (with a secondary location in Pune) and collaborate with cross‑functional teams to resolve incidents, maintain system health, and contribute to continuous improvement initiatives. This full‑time position offers an opportunity to grow technical expertise in a dynamic, client‑facing environment.

What you’ll bring

• Entry-level experience in call center routing & VoIP technologies.
• Entry-level experience in security/firewalls and networking (routing, switching).
• Entry-level experience in IT infrastructure: storage, backup, virtualization.
• Entry-level experience in technical support, diagnosis, troubleshooting.
• Entry-level experience in remote support for data center technologies.

Nice to have

Associate-level certifications in data center technologies (e.g., Cisco, Juniper, CCNA, CCNP).

Skills