Senior Executive - Operations

About the role

Operations Team at EXL focuses on managing healthcare receivables and ensuring claim resolutions. The Senior Executive reviews, calls, and analyzes outstanding receivables, follows up with insurance companies, and meets daily productivity targets while adhering to HIPAA guidelines. Chennai, hybrid work model with remote flexibility, weekends off.

What you’ll do

• Interact with insurance representatives to obtain claim status updates
• Meet daily productivity and quality targets on assigned inventory
• Prioritize and follow up on pending claims to avoid revenue loss
• Review unpaid claims and verify patient insurance information
• Ensure compliance with confidentiality and HIPAA during calls
• Escalate difficult collection situations to management
• Handle patient billing queries and update account information
• Post cash and write off contractual adjustments

What you’ll bring

• Graduation in any stream
• BPO Experience 3-6 years
• US Healthcare AR experience preferred
• Excellent oral and written communication skills
• 40 hours per week full-time
• Shift 7:30 PM IST - 4:30 AM IST
• Weekends off
• High speed internet required

Skills