About the role

Consulting Services – Salesforce Business Analyst Consultant works to design, build, and implement Salesforce CRM solutions that enhance client business performance across sales, service, and marketing. The role gathers requirements, conducts design sessions, presents demos, and supports implementation while collaborating with project teams and engaging in pre‑sales activities. Mumbai, On-site, Full-time, relocation assistance offered.

What you’ll do

Conduct design sessions and gather requirements for Salesforce projects
Present working demos to stakeholders and support implementation tasks
Develop business cases and value propositions with data analysis
Collaborate with project teams to ensure successful Salesforce delivery
Engage in pre‑sales activities such as RFP responses and cost estimations

What you’ll bring

5+ years Salesforce CRM implementation experience
Strong stakeholder management and issue resolution
Business analysis expertise in service process design
Pre‑sales activities including RFP responses and solution demos
Industry‑specific knowledge for service operations

Skills

Salesforce CRMBusiness AnalysisStakeholder ManagementPre‑salesService Design

Benefits

Personalized training and certification opportunities
Global client exposure on transformative projects
Career development within Accenture’s consulting practice

Education

MBA