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Hiring companyNanonets
Verified 4 days ago
Engagement Manager
Bangalore,India Full-time On-site
About the role
Customer Success team at Nanonets drives AI-powered automation adoption for enterprise clients. The Technical Engagement Manager owns post‑sale journeys, translating customer requirements into technical documentation, coordinating with product and engineering, and ensuring successful SaaS implementations. Bangalore, on-site, relocation available.
What you’ll do
- Own post‑implementation customer relationships
- Translate requirements into technical documentation
- Partner with product, engineering, and solutions teams
- Prioritize and manage backlogs across accounts
- Plan and communicate project timelines
- Validate workflows before release
- Advocate customer feedback internally
- Support renewals and expansions
What you’ll bring
- 3+ years stakeholder‑facing experience
- Bachelor's in Computer Science or related field
- Experience leading SaaS implementations
- Technical fluency with APIs and data workflows
- Proven documentation skills (PRDs, specs)
- Ability to manage multiple complex projects
- Strong stakeholder management
- Experience with enterprise customers
Skills
stakeholder managementSaaS implementationtechnical documentationAPI integrationworkflow automationcustomer successproject coordinationproduct feedback