Medical Information Specialist

About the role

The Medical Information Specialist (MIS) role sits within ProPharma's Medical Information Contact Center, supporting biotech, med device, and pharmaceutical clients through an advise-build-operate model across the product lifecycle. Day-to-day, the specialist responds to unsolicited medical and safety information requests from consumers and healthcare professionals via phone, email, web, letter, fax, and scientific meetings; formulates labeled and unlabeled responses using approved labeling, literature, and data; and accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints per regulations, SOPs, and client working practices. Based in India, the role follows a hybrid work model for those within a reasonable commute of an office, with rotated after-hours coverage as needed.

What you’ll do

• Responds to unsolicited consumer, healthcare professional, and other external customer requests for medical and safety information received via telephone, website/email, letter, fax, and scientific me
• Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma internal policies and practices
• Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner per government regulations, ProPharma SO
• Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and Working Practices
• Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature, and other data, and assists with writing custom medical information respons
• Logs all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems
• Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems
• Provides after-hours coverage on a rotated basis subject to business requirements

What you’ll bring

• Life science degree OR Nursing degree (RN/BS/BA/MS) OR Pharmacy degree
• Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills
• Ability to write in a fluent and grammatically correct manner in the target language for the role
• English language proficiency (Japan-based roles only: TOEIC 800 or above)
• Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards
• Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability
• Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills
• Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system, with aptitude to learn inquiry handling

Skills

Education

Life science degree OR Nursing degree (RN/BS/BA/MS) OR Pharmacy degree